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You will receive an order confirmation after placing an order and a shipping confirmation when it ships. Please check your junk folder for these emails.
Processing Time (the time it takes to get orders ready to ship; tracking numbers will be emailed during this time): 2-5 business days for standard items and 10-18 business days for made to order items (see item descriptions).
Shipping Time: 5-8 business days (the time your parcel is in transit). These times exclude holidays and weekends.
You can use the link below to update your account data if it is not accurate.
You can use the links below to download all the data we store and use for a better experience in our store.
You can use the link below to request a report which will contain all personal information that we store for you.
You can submit a request to let us know that you do not agree for your personal information to be collected or sold.
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Address (Canadian Headquarters): Le Gem Nouveau, 2967 Dundas St. W. #106D, Toronto, ON, M6P 1Z2, Canada
Phone: 1-(657)-600-6613 (Note: If we do not answer, we may be busy with another customer. Please leave a message and we will get back to you.)
Please allow 1-2 business days for a response via email or phone (excludes holidays and weekends).